Car Pal NG

Trust: Transparent and simple cost estimates.

Competitive Prices: Because of our relationships with various replacement part vendors, we give our customers best price options and insight to make informed decisions.

Convenience: Job is carried out at the comfort of your home or office. You no longer need to spend time in traffic or long queues at car repair workshops.

Professionalism: Our technicians are trained and have a wealth of experience which is deployed in their engagements with customers.

Our business model is centered on providing services at customers’ preferred locations. For extensive/specialized repair work, we have partnerships with reputable workshops. We shall, when necessary, book an appointment on your behalf at the closest repair centre.

Our prices are competitive as they are a result of price consistency checks across different vendors. However, we provide estimates prior to carrying out the work. Where the customer feels prices are unacceptable, we can proceed with customer-supplied replacement parts and provide only the labour for installation.

Since estimates are provided before on-site diagnostics by a technician, service requested for may cost more or less. However, after on-site checks are carried out, an updated cost estimate will be provided prior to service delivery.

We have a list of replacement part vendors to ensure you are getting quality parts at a highly competitive price. However, if you choose to provide the parts, our technicians will proceed to carry out the service with the parts you provided. This approach will result in us providing a warranty for labour only, and not on parts 

We have access to OEM parts, aftermarket parts or used parts in fairly good condition (aka tokunbo). Our usage history helps us identify quality parts for your car irrespective of the source category. We will however provide advisory for parts procurement and allow the customer to make a decision on which source category parts will be procured from. Only parts chosen by the customer are installed.

Customers are encouraged to contact us if they discover that the issue which we have been contracted to resolve persists. In this case, please provide the job number on your invoice and an appointment will be set up to investigate and perform a rework (if required). We expect the location for rework to remain the same. If the rework is caused by a latent fault in the replacement part provided by the customer, said rework will be carried out at full charge to the customer.

All OEM parts we provide come with a warranty. When customers opt to use aftermarket part (including “tokunbo”), warranties do not apply. Repair services come with a 90-day or 3000km (whichever comes first).

We have painstakingly enrolled competent mechanics and technicians to work on all our customers’ cars. In addition, we have a team of engineers ready to provide back-end technical support to our on-site mechanics whenever required.

When appointments are booked, contact info (number, name including picture) will be sent prior to arrival of the mechanic/technician to verify identity.

We aim to arrive punctually at the scheduled appointment times (and locations). In case of emergency repairs/service, availability of mechanics/technicians and location for said service will be considered prior to providing a response time.